If you need to cancel or reschedule your appointment, we ask that you provide adequate notice.

No-Shows:
Clients who do not arrive for their appointment and do not notify us will be charged 100% of the service fee. No-show appointments will also result in forfeiture of any future appointments currently scheduled and limit the ability to book until the balance is paid.

Late Cancellations (3–5 hours before appointment):
Cancellations made within 3–5 hours of the appointment start time will be charged 50% of the service fee.

Same-Day Cancellations (5–24 hours before appointment):
Cancellations made within 5–24 hours of the appointment will incur the following fees:
• 30-minute session: $25
• 60-minute session: $35
• 90-minute session: $55

Cancellation fees must be paid before booking future appointments. 

Clients who cancel two appointments in a row will forfeit any future appointments currently scheduled.

Future appointments may still be booked with prepayment at the time of scheduling.

Please arrive on time or a few minutes early for your appointment.

If you arrive late:
• Your session will still end at the originally scheduled time
• The full service fee still applies

Clients arriving more than 15 minutes late may be considered a missed appointment, depending on therapist availability.

Refined Massage Therapy specializes in working with athletes and highly active individuals.

Appointment availability may be prioritized based on:
• Therapist availability and specialization
• Alignment with our athlete-focused services
• A client’s history of keeping scheduled appointments.

Clients with consistent attendance may receive priority access to high-demand appointment times.

If you are experiencing symptoms of illness, including fever or contagious respiratory symptoms, please reschedule your appointment.

If a client arrives visibly ill, the therapist may reschedule the session in the interest of health and safety.

Refined Massage Therapy reserves the right to refuse or discontinue service at any time, for any reason, at the discretion of the therapist or management.

This may include situations involving:
• Inappropriate or disrespectful behavior
• Repeated cancellations or missed appointments
• Requests outside the professional scope of massage or stretch therapy
• Situations where treatment is not considered safe or appropriate

Our goal is to maintain a professional, respectful, and safe environment for both clients and staff.

Refined Massage Therapy maintains a zero-tolerance policy for inappropriate behavior.
Any behavior that is sexual, suggestive, threatening, or disrespectful will result in immediate termination of the session and refusal of future service.

Payment is due at the time of service unless otherwise arranged.

Accepted forms of payment include credit/debit, Venmo, PayPal, Cash, most HSA.

A credit/debit card must remain on file at all times in order to hold an appointment timeslot.

Outstanding balances, cancellation fees, or missed appointment fees must be paid before scheduling future appointments.

Refined Massage Therapy utilizes a scheduling system designed to optimize therapist availability and minimize gaps in the daily schedule. To maintain fairness and efficiency, clients may not manipulate the booking system in a way that creates gaps or disrupts the intended schedule flow.

This includes, but is not limited to:
• Booking multiple appointments in sequence with the intent to later cancel or modify one
• Booking an appointment to unlock additional availability, then canceling the original appointment
• Repeatedly rescheduling in a way that results in unused gaps in the schedule

If this behavior occurs:
• The clinic reserves the right to cancel or modify appointments that create scheduling gaps
• The client may be restricted to booking only one appointment at a time.
• Future appointments may require prepayment at the time of booking.
• Repeated violations may result in limited booking access or refusal of future service.

Our scheduling system is in place to ensure consistent availability for all clients and stable schedules for our therapists. We appreciate your cooperation in respecting this process.